Exchange and Store Policy

In-person/In-store Purchases:

• No refunds will be issued.
• No exchanges will be permitted.
• No store credit will be granted under any circumstances.

In-Store Pickups:

For clients who ordered online and chooses to pick up in person instead of delivery, you are required to inspect products thoroughly before leaving our boutique. Once an item leaves our doors, it is deemed FINAL SALE.

Online Orders:

• No refunds or store credits.
• Exchange Only for eligible items No later than 7 days of receiving your order based on tracking. No exchanges will be entertained after the 7day window no matter the reason. (Scroll down for exchange procedure)

Items that can't be exchanged:

• Accessories are final sale (ie. undergarments, bibs, socks, hair accessories, towels, tights, gloves, purses etc.).
• Items tagged as Final Sale, items purchased during a sale event. Items discounted with a clearance discount code.
• Items passed the exchange window.

Shipping expenses are buyer's responsibility and are not refundable.

Exchange Procedure:

1. Request for a Return Authorization Number before mailing your item or heading to the store. Text: 905-434-8881 with your order number. 

2. All items must be returned in their original packaging, security ribbons (uncut) and labels attached and not tampered with, unwashed, unaltered, unworn, no food scent, no perfume and in original resalable condition. Pack products neatly. We reserve the right to refuse exchanges that do not meet our criteria and will be returned to buyer at buyer's expense.

Warning: if security ribbon is cut - item is not eligible for exchange.

3. Exchange must be back in the mail stream or returned to the store in person within 7 days from the date the shipment is delivered (no exception) - per tracking info. Do not send any exchanges if date has lapsed, they will be refused and returned at buyer’s expense.

Mail package back to:
Adorable Kids
7887 Weston Rd. #20 
Woodbridge, On L4L 0K5

Attention:
All returns coming from outside of Canada
Mark package as "Return Items".
Failure to comply will result in additional fees and delays.

3. Place the new order for items that you need immediately. You do not need to wait for us to receive items for exchange especially if you are pressed for time. Please make sure that new order is of higher or equal value to the items being sent back for exchange. Once new order is received, previous order will be refunded less fees.

If you are not in a hurry. you can also choose to wait for us to receive your old order and we will perform an exchange upon receipt.

5. Deductible Shipping Fees

Upon receipt of your return, our return department will thoroughly inspect items. If everything goes well, your funds will be adjusted less the following:

- A minimum of $15 or the actual shipping fee incurred in shipping your original order whichever is higher will be deducted from your total order amount. All shipping fees are subsidized by our company but when you are sending them for exchange - we will charge you the actual shipping fee that was incurred. Your replacement order will enjoy our subsidized shipping fee.

For Example:

-Total Order Amount: $150 less minimum $15: Money Back in your account is $135.

- Total Order Amount: $150 less actual shipping fees incurred $16.50: Money back in your account is $133.50

Exchange can only be done once.

Exchange In Person: 
Must Request Return Authorization Number before going to the store
Adorable Kids
7887 Weston Rd. #20 
Woodbridge, On L4L 0K5

Refusal of Delivery:

If you refuse a delivery. No refunds / credits will be issued.

Damages and issues

Adorable Kids take pride in the quality of the products that we sell. We conduct rigorous quality control checks on every item before it leaves our premises or is shipped. An order goes to 3 stages of inspection to make sure there are NO imperfections and quantity check and employ a live camera feed while doing so as a proof of the job done. We can assure you that the product you are receiving is free of any damages, stains and any minute imperfections. And due to this process we will NOT ACCEPT any claims, of short in quantity, damages and imperfections.

Price Adjustment and Matching:

• Our pricing policy is fair and transparent.
• In-store prices are the same as advertised in this website.
• No price matching as our products are exclusive to Adorable Kids only. 
• Prices of goods apply at the time of purchase.
• We do not offer any price adjustments as these are time sensitive items.
• We cannot offer prices from a previously ended sale or a sale price drop that occurred after your purchase.
• No special discounts/groups discounts of any kind apart from what is offered on this website. 

Warranty:

All items that we carry are delicate in nature. Adorable Kids is not responsible for how they are worn and we do not offer warranty to any damages done to the items after using them at your events. If you are purchasing items in-store, you are required to inspect the products prior to leaving the store for any imperfections. We cannot offer any exchanges to damaged items after leaving the store.