How do I return an item?


Online & In-STORE EXCHANGE PROCEDURE:
In a nutshell - we accept exchanges and store credits for eligible items. No Refunds.

At Adorable Kids, we sell special occasion clothes and accessories that we know, you will be happy and satisfied with. However, if for any reason that you are not, we will gladly help you with the exchange process.

1. Bring your items to the store with your original receipt/online order number within 14 days.

If item was a pre-order or online order(bring it to the store within 14 days of your pick-up date). All online and pre-ordered items must be picked up from the store within 3 days of store notification.

2.
We DO NOT do straight exchanges. You will be issued a store credit to purchase the replacement. You have the option to use your credit within 2 years. (Prices of goods may increase from the date of original purchase.)

Example:
You are exchanging a sz 4 dress for a size 2.
Original purchase price of 4 -- is $59.99 - you will get the credit for 59.99
Price of sz 2 - 62.99 - credit of 59.99 will be applied and you will pay the difference.

Price variations result from suppliers' price increases and us/can dollars exchange rates. We strongly recommend to bring your exchanges and pick up your pre-ordered items immediately to avoid price increases.

At any time, Adorable Kids reserves the right to refuse an exchange. Original Receipt is required to exchange in-store purchases and online order number or digital receipt for online purchases. No receipt – No Exchange – No exception.


4. Exchange can only be done once not multiple times.

Please make sure that items you are exchanging are fit to resell. We will thoroughly inspect any returned items for food/smoke odor, pet hair, any sign of wear, pulls/picks on fabric.


Damages and Imperfections:


Adorable Kids take pride in the quality of the products that we sell. We check and re-check thoroughly all items We can assure you that the product you are receiving is free of any damages, stains and any minute imperfections. You will be asked to inspect items you are receiving and by walking out with it, you are accepting that the item/items are in perfect condition. And due to this process we will NOT ACCEPT any claims, of short in quantity, damages and imperfections.


CANCELLING AN ORDER:

In-stock orders cannot be cancelled once placed. Orders with PRE-ORDER, SPECIAL ORDER, BACK ORDER items, must be cancelled within 24hours from date of order (if not, a 20% re-stocking fee will apply - please remember that we are bringing the items in just for you). All cancellations will receive a store credit - Sorry no Refunds.

STORE/ONLINE PRODUCT WARRANTY


Most items that we carry are delicate in nature. Adorable Kids is not responsible for how they are worn and we do not offer warranty to any damages done to the items after using them at your events. Any issues with an order must be resolved prior to leaving our store.